Terms of Service

1. Who We Are

courtdemy Limited ("courtdemy", "we", "us", "our") is registered in England and Wales (Company No. 17359443). Registered office: 12 Lakeside Rise, Manchester, England, M9 8QD.

Contact: hello@courtdemy.com

These Terms govern your access to the courtdemy Platform and all Services we provide.

2. Acceptance of Terms

By registering an account or purchasing Services, you confirm that:

• You have read and agree to these Terms
• You are at least 18 years old, or a parent/guardian acting on behalf of a child
• You have the legal capacity to enter a binding agreement

If you do not agree, you must not use the Platform.

3. Account Registration

You must provide accurate, current information and keep it up to date. You are responsible for all activity under your account and must notify us immediately of any unauthorised access.

Where you register on behalf of a child under 18, you confirm you are their parent or legal guardian and accept full responsibility for their use of the Platform.

3A. Junior Accounts and Parental Consent

A child's profile can only be created by their parent or legal guardian, who must affirm their consent to the child's details being processed as described in our Privacy Policy. That affirmation is recorded against the child's profile at the moment it is created. A child aged 12 or over may be given their own login, created only by the parent from within the parent's account; younger children are managed entirely through the parent's account.

The parent remains responsible for the child's activity on the Platform, including bookings, enrolments and payments made on the child's behalf. Junior age bands follow the child's age and move automatically with their birthday.

courtdemy is a software platform. The clubs and coaches who run sessions are solely responsible for the supervision and safety of children in their care and for their own compliance with applicable safeguarding requirements. Nothing in these Terms transfers that responsibility to courtdemy.

4. Our Services

The Platform hosts padel coaching programmes and private lessons offered by clubs and independent coaches.

Private lessons are booked through the app and confirmed by the coach, either as a single session or as a weekly series. Each coach sets their own lesson pricing, which may vary by lesson length, number of players, and peak or off-peak times. Programme availability, schedules, pricing, and capacity are subject to change.

The Platform provides training videos, progress tracking, messaging, session scheduling, and tournament information as a convenience, subject to availability.

**Partner apps.** courtdemy may make open matches and public player cards (name, photo, coach-signed level, and the open matches a player is in) available to partner apps through courtdemy Bridge, as described in the Privacy Policy. Joining a match always happens in courtdemy, under the club's own rules. You can opt out at any time on your profile page.

5. Enrolment and Waiting Lists

Enrolment in a programme is a binding agreement to participate and pay for that monthly cycle. Places are not guaranteed until confirmed and payment received.

Waiting list positions are allocated in registration order. Conversion of a waiting list place to enrolment is not guaranteed.

For monthly programmes, you will be notified of the deadline to confirm your place for the following month. Failure to confirm by the deadline may result in your place being offered elsewhere.

6. Fees and Payment

Each coach sets the currency of their practice, and all of that coach's prices — lessons, programmes, credit packs and vouchers — are shown and payable in that currency, inclusive of VAT where applicable. courtdemy does not convert between currencies; if you pay a coach whose currency differs from your bank's, any conversion is performed by your bank or card issuer on their terms. Payment is due in advance of programme commencement or session delivery.

Depending on the coach or programme, available payment methods can include card payment, bank transfer, cash, or lesson credits (section 6A), with payment confirmed in the app. We do not store your card details. Card payments are processed by Stripe directly into the coach's own account. Coaches may save bank account details for receiving payments; these are shown only to students booking with that coach.

Your place is not confirmed until payment is received and verified. We may introduce recurring automatic payments in the future — we will give advance notice and obtain your consent before any recurring charge is applied.

6A. Lesson Credits and Vouchers

Coaches may sell prepaid lesson credit ("Credits") in packs, and Credits may also be issued as single-use voucher codes ("Vouchers").

A PROMISE FROM YOUR COACH, NOT FROM US
Credits are a prepayment to a specific coach for that coach's services. When you buy a pack, your payment goes to the coach through the payment methods above; courtdemy records the resulting balance but does not hold, pool or transmit the money and is not a party to the transaction. Your credit balance is an obligation of the coach concerned, and claims regarding unused Credits lie against that coach. We will provide reasonable assistance, including your full transaction record.

HOW CREDITS BEHAVE
Credits are denominated in the coach's currency and are spendable only on that coach's services. When you book a lesson with Credits, the price is held from your balance and only kept once the coach accepts; if the request is declined, expires, or the lesson is cancelled in accordance with section 7, the amount returns to your balance automatically. Credits are valid for 12 months from purchase, spent oldest first; credit older than 12 months expires.

VOUCHERS, GIFTS AND TRANSFERS
Where the coach has enabled it, you may gift Credits, transfer Credits to another player of the same coach's practice, or convert balance into a Voucher code you can share inside or outside the app (including as a QR code). Vouchers are single-use, valid for 12 months, and redeemable by any account holder who is — or on redemption becomes — a member of that coach's practice. You may cancel a Voucher you created before it is redeemed; its value returns to your balance. A transferred Voucher that is never redeemed returns to its sender at expiry. Once redeemed, a Voucher's value belongs to the redeemer.

Credits and Vouchers have no cash value, are not redeemable for cash from courtdemy, and may not be resold commercially. Statutory rights are unaffected.

7. Cancellations and Refunds

PRIVATE LESSONS
You may cancel a booked lesson up to 24 hours before its scheduled start time. Within 24 hours of the start, lessons can no longer be cancelled and fees are non-refundable. You may withdraw a pending lesson request at any time before the coach confirms it. Lessons paid with Credits follow the same rules, and any amount due back is returned to your credit balance automatically.

RESCHEDULES
Either party may propose a new time for a booked lesson. The reschedule takes effect only when the other party accepts it; until then the lesson remains at its original time.

GROUP PROGRAMMES
Once a monthly group programme has commenced, no refunds will be issued for that cycle regardless of attendance.

CANCELLATION BEFORE START
Cancellations before a programme commences may be eligible for a full or partial refund at our discretion.

CANCELLATION BY THE CLUB OR COACH
If a session is cancelled by the club or coach, you will be notified promptly and provided a credit or refund for undelivered sessions. We are not liable for additional costs (e.g. travel) you incur.

To request a refund, contact hello@courtdemy.com. Eligible refunds are processed within 10 working days.

8. Conduct and Acceptable Use

You agree to:
• Treat all coaches, staff, and participants with respect
• Follow all reasonable instructions from club and coaching staff
• Not engage in bullying, harassment, or discrimination
• Not attempt to disrupt or gain unauthorised access to the Platform

You must not use the Platform for any unlawful purpose, upload harmful content, impersonate others, or share your login credentials.

courtdemy may suspend or terminate your account and remove you from programmes, without refund, for serious or persistent breach of these Terms.

9. Health, Safety, and Physical Activity

By participating, you confirm you are medically fit for physical sporting activity. If you have any medical condition, injury, or disability that may affect safe participation, you must inform us before taking part.

Physical sporting activity carries inherent risks of injury. You accept that your participation is at your own risk.

Clubs and coaches delivering sessions through the Platform are responsible for holding appropriate public liability insurance. We strongly recommend all participants obtain their own personal accident insurance.

In the event of injury, inform the coach or a member of club staff immediately.

10. Intellectual Property

All content on the Platform — including training videos, programme materials, the courtdemy name and logo, text, graphics, and software — is owned by or licensed to courtdemy Limited or the relevant club or coach.

You may not copy, reproduce, distribute, or create derivative works from any Platform content without prior written consent.

11. Limitation of Liability

courtdemy is not liable for any indirect, incidental, consequential, or punitive loss or damage.

Our total aggregate liability to you shall not exceed the total fees paid by you to courtdemy in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under English law.

Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected.

12. Termination

You may close your account at any time by contacting hello@courtdemy.com. Closing your account does not entitle you to a refund of fees already paid.

We may suspend or terminate your account if you breach these Terms, if required by law, or if we cease to operate the Platform.

13. Governing Law

These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Before commencing legal proceedings, we encourage you to contact us at hello@courtdemy.com to resolve any dispute informally.

14. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes via the Platform or by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.

15. Contact

courtdemy Limited
Email: hello@courtdemy.com
12 Lakeside Rise, Manchester, England, M9 8QD
Company No. 17359443